ONBOARD.AI

ONBOARD.AI: Automating SaaS Onboarding & Internal Support Using Voiceflow AI

Overview
ONBOARD.AI is an intelligent voice assistant solution built on the Voiceflow platform, crafted to simplify the onboarding experience for new users of SaaS platforms and provide instant internal support for teams. Whether it’s guiding new users through product features or helping employees with quick answers, ONBOARD.AI makes interaction fast, friendly, and hands-free.

Our Vision
SaaS adoption often slows down because of clunky onboarding and overwhelmed support teams. ONBOARD.AI was created to eliminate that friction by delivering personalized, step-by-step guidance using conversational AI. Our goal is to help businesses scale onboarding and support without scaling headcount.

Key Features

• Voice-Guided Onboarding: New users can interact with the AI bot to learn product features, ask “how-to” questions, or set up their accounts—on their own schedule.

• Internal Helpdesk Automation: Employees can get instant answers to questions like “how do I reset my password?” or “what’s the time-off policy?”—reducing the load on HR and IT.

• Multi-Platform Support: Built with Voiceflow’s cross-channel capabilities, ONBOARD.AI can work across phone, web chat, Slack, and other internal tools.

• Custom Knowledge Base: Integrates with company docs, training videos, and FAQs to deliver relevant answers based on context.

• Analytics & Optimization: Track usage patterns, most-asked questions, and drop-off points to continuously improve your onboarding flows.

Real-World Impact
A growing project management SaaS company implemented ONBOARD.AI and saw a 40% drop in early-stage support tickets. New users reached their “aha” moment 2x faster, while internal teams reported fewer interruptions and more time to focus on deep work.

Commitment to Values
We believe that great user experiences start with clear guidance. ONBOARD.AI is designed to be helpful, patient, and non-intrusive—supporting both customers and teams with conversations that feel more like coaching than troubleshooting.

Tags
ONBOARD.AI, Voiceflow, Conversational AI, SaaS Onboarding, Internal AI Support, AI Call Bots, Voice Assistants, AI Services