ai chatbots services

An AI chatbot is a software application that models human-like conversations using artificial intelligence, natural language processing (NLP), and machine learning. It can read, interpret, and answer user requests in real-time on various platforms, including websites, messaging apps, and voice-driven assistants. It improves customer service, automates processes, and increases corporate customer satisfaction.

Three Types of ai chatbots services

Customer Support Chatbots

Automate FAQs, handle complaints, and assist users 24/7. Improve customer satisfaction while reducing support costs.

1

Educational & Training Bots

Deliver lessons, quizzes, or onboarding via chat. Perfect for e-learning platforms and employee training.

2

Survey & Feedback Chatbots

Collect user opinions, reviews, and satisfaction scores. Useful for improving services and gaining customer insights.

3

ai chatbots services Process

  • Requirement Gathering

    We understand your business needs, target users, and goals. This helps us define the chatbot’s purpose and scope. A clear roadmap ensures the right features are built from the start.

  • Conversation Flow Design

    We map out user journeys and create a natural dialogue structure. Ensures engaging and logical interactions for every user path. We use tools like Voiceflow to visualize and prototype flows.

  • Testing & Optimization

    We test across devices and refine based on real-user input. Ensures smooth functionality, intent accuracy, and reliability. Continuous improvement helps avoid drop-offs and boost UX.

Multi-channel Integration

AI chatbots work across websites, apps, and support channels, offering seamless, consistent user experiences.

Natural Language Processing (NLP)

AI chatbots use NLP to understand language, detect intent, and respond naturally for human-like conversations.

Machine Learning and Adaptability

AI chatbots learn from past chats, adapting to users and improving accuracy over time.

24/7 Availability and Instant Responses

AI chatbots offer 24/7 instant support, handling multiple queries at once to boost customer satisfaction and reduce wait times.

Features to Include in Your ai chatbots services

AI chatbots offer features like natural language processing, 24/7 availability, personalized responses, automation, and seamless integration with various platforms.

Portfolio ai chatbots services

We have expertly built 150+ AI-powered chatbots that have transformed customer experiences across global brands. Discover some of our intelligent solutions trusted by millions of users worldwide.

BLUE SAPPHIRE TRADING

BLUE SAPPHIRE TRADING

SF Personal Trainers

SF Personal Trainers

KLEFI | ANDROID & IOS SERVICE APP

KLEFI | ANDROID & IOS SERVICE APP

BERGANCE | HEALTH CARE APP

BERGANCE | HEALTH CARE APP

ai chatbots services Technologies We Use

Whether building with Dialogflow, Rasa, GPT-4, or integrating with platforms like WhatsApp, Slack, or custom APIs — whatever AI stack you need, we’ve got you covered.

Years Experience
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Services
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Projects Completed
140
Team Members
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Why Choose US?

ai chatbots services in the USA

Sovanza helps U.S. businesses enhance customer engagement with AI chatbot solutions that offer 24/7, personalized support across platforms. By automating tasks and analyzing user data, our chatbots improve efficiency, reduce costs, and deliver real-time insights. They streamline operations, boost customer satisfaction, and adapt to evolving business needs. With Sovanza, you get smart, scalable, and reliable AI solutions.

Awards & Recognition

We are proud to be recognized for our excellence by important publications around the world.

Testimonials

Emily Thompson Customer Experience Manager, BrightPath Wellness

"Sovanza delivered a chatbot that feels like a real team member. It handles appointment bookings, FAQs, and even follow-ups—all with natural conversations. Our support load is lighter, and customers love the quick, 24/7 replies."

Liam Anderson Operations Director, OzTech Solutions

"We needed a chatbot for onboarding and Tier-1 support, and Sovanza nailed it. The bot is smart, integrates with our CRM, and learns quickly. Within weeks, our ticket volume dropped by 40%. Impressive results!"

Chloe Wilson NFT Collection On Solana

I would highly suggest working with this team. They have done a great job and worked through out a long process with 3 separate mint pages. They Are able to explain and help us out through any issues we’ve had.

Basic

A small river named Duden flows by their place and supplies

$100-$500
  • Core AI Chatbot Capabilities
  • Prebuilt Chatbot Templates
  • Basic NLP for Intent Recognition
  • AI-Powered Auto-Responses
  • Multi-Channel Support (Website, Facebook Messenger, WhatsApp*)
  • 24/7 Chat Availability
  • Customization & Design
  • Visual Bot Builder (No-Code)
  • Branding Customization (Colors, Logo, etc.)
  • Simple Logic Flows & FAQs
  • Up to 3 Active Chatbots
  • Integrations
  • Zapier, Google Sheets, Email
  • Basic CRM Integration
  • Webhooks (Limited)
  • Usage & Limits
  • Up to 2,000 Monthly User Interactions
  • Email Support
  • Analytics Dashboard (Basic Metrics)

Advance

A small river named Duden flows by their place and supplies

$600 - $2,000
  • ✅ Advanced AI Chatbot Capabilities
  • Dynamic Responses using GPT (OpenAI, Cohere, Claude)
  • Contextual Conversations with Memory
  • Multi-Language Support (Up to 15 Languages)
  • Smart Lead Qualification & Routing
  • Unlimited Chatbots
  • ✅ Customization & Smart Logic
  • Conditional Flows & Dynamic Data Handling
  • Integrate with Internal APIs, CRMs (Salesforce, HubSpot, etc.)
  • Personalized User Experience (Name, Preferences, etc.)
  • Custom Scripts & Intents
  • ✅ Omnichannel Integration
  • Website, WhatsApp, Facebook, Instagram, Telegram
  • Email, SMS & In-App Chat Support
  • AI Chat Widget with Human Handoff Option
  • ✅ Usage & Support
  • Up to 50,000 Monthly User Interactions
  • Advanced Analytics & Reporting
  • Priority Support (Email & Live Chat)
  • Dedicated Onboarding Support

Enterprise

A small river named Duden flows by their place and supplies

Contact Us
  • ✅ Advanced AI Chatbot Capabilities
  • Dynamic Responses using GPT (OpenAI, Cohere, Claude)
  • Contextual Conversations with Memory
  • Multi-Language Support (Up to 15 Languages)
  • Smart Lead Qualification & Routing
  • Unlimited Chatbots
  • ✅ Customization & Smart Logic
  • Conditional Flows & Dynamic Data Handling
  • Integrate with Internal APIs, CRMs (Salesforce, HubSpot, etc.)
  • Personalized User Experience (Name, Preferences, etc.)
  • Custom Scripts & Intents
  • ✅ Omnichannel Integration
  • Website, WhatsApp, Facebook, Instagram, Telegram
  • Email, SMS & In-App Chat Support
  • AI Chat Widget with Human Handoff Option
  • ✅ Usage & Support
  • Up to 50,000 Monthly User Interactions
  • Advanced Analytics & Reporting
  • Priority Support (Email & Live Chat)
  • Dedicated Onboarding Support

FAQS ai chatbots services

An AI chatbot is a software program that employs artificial intelligence, natural language processing, and machine learning to participate in real-time discussions and answer intelligently across multiple devices.

AI chatbots benefit organizations in customer service, e-commerce, healthcare, finance, and education by streamlining operations and enhancing customer service.

Sovanza’s AI chatbots provide tailored real-time engagements, 24/7 availability, scalable assistance, and cost-effectiveness. They also offer data-based analysis and effortlessly interface with a variety of platforms, improving customer engagement and simplifying procedures.

Yes, Sovanza’s AI chatbots are highly scalable and can handle increasing customer interactions as your business grows, ensuring constant, consistent, and efficient support.

By automating routine tasks and providing instant responses, Sovanza’s AI chatbots free up human agents for more complex issues, optimizing resource use.

Getting Started with Sovnaza

Getting started is simple. Contact Sovanza to arrange an initial consultation.

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