Transformed EV charging access with real-time booking and payments

OUTLET connects drivers to live station availability, hassle-free reservations, and secure payments—making every EV journey predictable.

The challenge

EV drivers struggled with unreliable station info, busy-hour queues, and fragmented payment experiences. Operators lacked tools to forecast demand and reduce idle time—hurting utilisation and CX.

Objective

Build a secure, mobile-first experience that makes finding, reserving, and paying for charging intuitive, while giving operators analytics to increase utilisation and revenue.

The strategy

OUTLET connects drivers to live station availability, hassle-free reservations, and secure payments—making every EV journey predictable.

Reliable discovery

Real-time station data (availability, connector type, kW, price)
Filters for fast/standard, network, accessibility, and ratings
Live map + list view with sub-1s search latency targets

Seamless booking & pay

Slot reservations with arrival window & auto-release
In-app payments (cards, wallets, loyalty) + receipts
Queue alerts, reminders, and no-show rules

Partner enablement

Operator Dashboard: capacity, bookings, revenue analytics
Simple pricing & promo management
Issue resolution tools and payout reports

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Natalie Craig

Co-founder @ Flash

Other works

What our clients said

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