Klefi (On-Demand Vehicle & Delivery)

Klefi helps users access reliable, on-demand vehicle maintenance, car-wash, parts delivery, and cargo services, making everyday logistics and vehicle care faster, simpler, and more connected.

The Challenge

Urban customers often struggle with coordinating multiple vehicle-related tasks, such as maintenance, detailing, or deliveries. Traditional services require visiting separate shops or scheduling multiple providers, leading to time loss, inconvenience, and fragmented experiences. Users needed a single platform offering reliable services that adapt to their schedule and location.

Objective

Develop a mobile-first marketplace experience that connects customers with service providers in real-time. The app needed to streamline vehicle maintenance, car detailing, parts delivery, and cargo services, ensuring convenience, reliability, and transparency for both users and service providers.

The Strategy

Klefi leverages smart service matching and real-time updates to connect customers with verified freelancers (Klefipreneurs). The system manages service requests, tracks delivery and maintenance tasks, and provides scheduling flexibility, allowing users to book multiple services from a single app.

Smart Service Matching

Smart Service Matching

  • Matches service requests with nearby providers instantly.

  • Reduces wait times for deliveries and on-site services.

  • Customers can track deliveries, maintenance, and car-wash progress.

  • Ensures timely updates for upcoming tasks.

Personalised Experience

Personalised Experience

  • Cargo delivery, vehicle maintenance, mobile car wash, and parts delivery.
  • Adapts to user location, time preferences, and service type.
  • Ratings, history, and specialisations are visible to customers.
  • Users can review past tasks, payments, and performance.
User Empowerment Tools

User Empowerment Tools

  • Overview of service history, ongoing tasks, and trends.
  • Easy in-app transactions and recurring service options.
  • Guidance on vehicle care and maintenance tips.
  • Seamless experience across devices.

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Natalie Craig

Natalie Craig

Co-founder @ Flash

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